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Terms & Conditions at hoki 108

When you open an account with hoki 108, you're agreeing to the rules that keep your deposits, withdrawals and gameplay secure.

Account verification requiredLocal law compliancePayment security on all rails
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hoki 108 Terms & Conditions at hoki 108
GET IN TOUCH

How to Contact Us About Your Account

Live Chat Reach our support team directly from the lobby. Open the chat widget and ask about account rules, deposit holds, verification steps or withdrawal status. Response times are fastest during peak hours.
Email Support Send detailed requests to our support mailbox if you need to dispute a transaction, report suspicious activity, or request a copy of your account history. We aim to respond within 24 hours on business days.
Account Settings Update your personal details, payment methods and communication preferences directly in your account dashboard under Settings. Changes take effect immediately but may require re-verification for withdrawals.
YOUR ACCOUNT SECURITY

How We Protect Your Data & Funds

Account Encryption

Your login credentials, personal details and payment information are encrypted end-to-end. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is verified through our payment partner's secure gateway before funds reach your hoki 108 wallet.

Withdrawal Verification

Every withdrawal request triggers an identity check to confirm the account owner matches the withdrawal recipient. Holds typically clear within 2–4 hours for bank transfers and same-day for mobile wallet payouts where supported.

Cookie & Tracking Policy

We use cookies to track your session, remember your preferences and detect fraudulent access attempts. You can review and delete cookies in your browser settings; logout will clear session data automatically.

Data Retention

Account data is retained for as long as your account is active plus 12 months after closure to comply with financial-record keeping rules. Withdrawal receipts and deposit confirmations are stored indefinitely for dispute resolution.

Account Changes & Requests

Request edits to your name, email or phone number via live chat or the Settings page. Identity updates require verification; payment method changes take effect after you re-authenticate.

Dispute & Appeal Process

If you believe a transaction was unauthorised or an account action was in error, contact support immediately with transaction IDs and dates. We review disputes within 5 business days and issue findings in writing.

Terms & Conditions FAQ

Inaccurate details trigger automatic account suspension during verification. Withdrawals are blocked until the information matches your payment method and identity documents. Contact support with correct details to reactivate; repeated violations may result in permanent closure.

Yes. Go to Settings, select Account Details and request a change. You'll receive a confirmation code to the current email or phone; once verified, the new contact takes effect immediately for all support communications and withdrawal confirmations.

We retain your account, deposit and withdrawal records for 12 months after closure for dispute resolution and compliance with local financial laws. Transaction receipts are kept indefinitely. Personal data is securely archived and not used for marketing.

Change your password immediately via the login screen, then contact live chat or email support with specific transaction dates and amounts. Report any unauthorised withdrawals within 30 days; we investigate all reports and reimburse confirmed fraudulent transactions within 10 business days.

Deposits are secured from the moment they enter your hoki 108 wallet. Funds are held in segregated accounts and are not used for platform operations. If hoki 108 closes, your wallet balance is returned to the original payment method within 5 business days.

Withdrawals are placed on hold during verification (typically 2–4 hours) while we confirm your identity against your registered payment method. Once cleared, funds transfer immediately to mobile wallets and within 1 business day to bank accounts. You'll receive a confirmation email and SMS.

Yes. Contact support to request a temporary hold on your account or to update your personal and payment details. Account suspensions are reviewed within 24 hours; amendments take effect after verification. You may also modify communication preferences in Settings at any time.

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