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How hoki 108 Handles Your Personal Data

At hoki 108, we collect only what we need to run your account, process transactions through DANA, OVO, GoPay and QRIS, and keep your information secure.

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction records protectedYou may request data access or deletionJakarta & Yogyakarta accounts covered equallyPolicy updated when local law requires
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hoki 108 How hoki 108 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

You have the right to ask what data hoki 108 holds about you, request a correction, or ask us to delete your account data where local law permits.

Live Chat Start a live chat session directly from the hoki 108 website. Available daily 08:00–23:00 WIB. Mention 'privacy request' at the start so our team routes your query to the right department without delay.
Email Support Send your privacy request to our dedicated support email. Include your registered account name and the specific data you want to access, correct, or remove. We aim to respond within 2 business days.
WhatsApp Message our support number on WhatsApp for faster back-and-forth on privacy matters. Available during the same daily window of 08:00–23:00 WIB. Keep your account reference number ready to speed up verification.
DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Data protection at hoki 108 is not a single step — it is a set of consistent practices across storage, access control, cookies, retention periods, and your right to be forgotten.

Encrypted Storage

All personal data — including the DANA, OVO, GoPay and QRIS identifiers linked to your account — is stored using AES-256 encryption at rest. No plain-text copies of payment identifiers exist anywhere on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can disable analytics cookies in your browser settings at any time without losing account access or payment functionality.

Access Control

Only authorised hoki 108 staff whose role requires it can view your personal data. Access logs are reviewed monthly. Staff are prohibited from exporting account data outside secure internal systems.

Retention Schedule

Account data is retained for as long as your account is active. After account closure, transaction records are kept for the minimum period required by financial compliance rules, which depends on local law. Other data is deleted within 30 days.

Third-Party Processors

Payment processors handling DANA, OVO, GoPay and QRIS transactions receive only the data fields required to authorise or verify a payment. We do not pass browsing history, device fingerprints, or game activity to any payment partner.

Your Right to Erasure

You may request full deletion of your personal data by contacting our support team via live chat or email. We will confirm receipt within 24 hours and complete the deletion within 14 business days, subject to mandatory retention rules where local law applies.

Your Privacy Rights at hoki 108 — FAQ

These are the questions our account holders ask most often about how their data is handled. If your question is not covered here, our support team is available daily from 08:00 to 23:00 WIB via live chat, email, or WhatsApp.

We collect your name, email address, phone number, and the payment account identifier you use — such as your DANA, OVO or GoPay number. We also log your device type and IP address for security purposes only.

Payment identifiers linked to DANA, OVO, GoPay and QRIS are stored encrypted using AES-256 at rest. They are never stored in plain text and are never shared with third parties outside the payment processors needed to complete your transaction.

Yes. Contact our support team via live chat or email between 08:00 and 23:00 WIB, state 'data access request', and we will compile and send you a summary of the personal data we hold within 2 business days.

Send a deletion request through live chat or email. We confirm receipt within 24 hours and complete deletion within 14 business days. Certain transaction records may be retained longer where local law requires financial compliance retention.

No. We do not sell, rent, or share your personal data with advertisers or marketing companies. Data passed to payment processors such as DANA and GoPay is limited strictly to what is needed to process or verify your transaction.

We use session cookies for account login continuity and optional analytics cookies to improve page performance. You can turn off analytics cookies in your browser settings at any time. Disabling them does not affect your account login or payment functionality.

Most personal data is deleted within 30 days of account closure. Transaction records tied to DANA, OVO, GoPay and QRIS are kept for the minimum period required by applicable financial regulations, which depends on local law.

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